Field Service

Business Situation

To improve its reporting process and reduce cycle times, our customer needed to replace their pen and paper-based process with an automated solution that incorporated rugged digital technologies into their workflow to better serve their customers.

Solution

The customer deployed the rugged iX104 Tablet PC, digital cameras and mapping software so that field consultants could reduce on-site reporting time and provide accurate, detailed reports and data directly to customers.

Benefits

  • Improved repeat business and differentiated service offering for site surveillance
  • Reduced dilapidation survey times from weeks to days
  • Improved data quality for decision making while on the work site

Customers

  • DelAir Heating and Air
  • Greensboro Auto Auction

Field Service